FAQ

The questions we get asked most, answered plainly. If yours is not here, email info@morvirox.com or call +1 (305) 721-9152 and a person will get back to you within 24 hours.

About Morvirox

Who are you?

Morvirox is a US skincare brand built around a short, deliberately narrow range. We would rather sell one formula we can stand behind than a shelf of products chosen to fill categories.

Where do you ship from?

Our fulfillment center in Miami, Florida. Morvirox is operated by KALIVERO LLC.

The Niacinamide Face Serum

What does niacinamide actually do?

Niacinamide is a form of vitamin B3 used widely in cosmetic formulation. In skincare it is generally used to support the look of an even tone and a smooth, comfortable surface. It is one of the better tolerated actives, which is why it shows up in so many routines.

Is it right for my skin?

Niacinamide suits most skin types and is often chosen by people who find stronger actives uncomfortable. That said, we cannot tell you whether it is right for you specifically. Patch test on a small area first, and if you have a diagnosed skin condition, are pregnant or nursing, or use prescription topicals, check with a dermatologist before adding anything new.

How do I use it?

Apply to clean, dry skin before heavier creams or oils. Most people use it once or twice a day. If your skin feels tight or irritated, cut back to every other day and build up.

Can I use it with my other products?

Generally yes. If you are already using a strong exfoliating acid or a retinoid, introduce one new product at a time so you can tell what your skin is responding to.

Will it fix my acne, melasma or rosacea?

No, and we will not claim otherwise. This is a cosmetic product, not a medicine. It is not intended to diagnose, treat, cure or prevent any condition. For a diagnosed skin condition, see a dermatologist.

Shipping and Delivery

Where do you ship?

The United States only, including Alaska, Hawaii and Puerto Rico. We ship to residential addresses, workplaces and APO/FPO addresses. Detail is in our Shipping Policy.

What does shipping cost?

Nothing, on every order, with no minimum spend and nothing added at checkout.

How long does it take?

We pick and pack within 1 to 2 business days, Monday to Friday. Delivery then takes 3 to 7 business days, so 4 to 9 business days in total.

How do I track it?

A tracking number is emailed to you once the package is scanned in by the carrier. You can also check our Track Your Order page. The first scan often takes 24 to 48 hours to appear, which is normal.

Can I cancel?

Free of charge, any time before your order ships. Email us with your order number as soon as you decide.

Returns and Refunds

What can I return?

Unopened items in their original packaging with the seal intact, within 30 days of delivery, for a full refund. Because skincare is applied to the body, we cannot resell or accept back a product once it has been opened or used, except where it arrived damaged, defective or was not what you ordered. Full detail is in our Return and Refund Policy.

What if I opened it and it did not agree with my skin?

Email us and tell us what happened. We are not going to pretend a sealed-only rule covers every situation, and we would rather sort it out than have you stuck with something unusable. We handle these case by case.

How do I start a return?

Email info@morvirox.com with your order number and what is coming back. We reply within 24 hours with the return address and an authorization number. Please wait for that before shipping anything.

Who pays return shipping?

You do if you changed your mind. We do, with a prepaid label, if the item is damaged, defective or not what you ordered.

Is there a restocking fee?

No.

When do I get my money?

We inspect and process within 5 business days of your return arriving, then email you. Your bank takes another 3 to 10 business days to post it. Refunds return to the card or account you paid with, as that is the only route our payment providers allow.

Payment and Security

What can I pay with?

Visa, Mastercard, American Express and Discover, plus Apple Pay, Google Pay and Shop Pay. More in our Payment Policy.

What shows on my statement?

MORVIROX. If a charge looks unfamiliar, email us before contacting your bank. We can usually match it to an order the same day.

Are my card details safe?

Yes. Checkout is SSL encrypted and card details pass directly to PCI DSS Level 1 compliant providers. We never see or store your full card number.

Contact and Support

How do I reach you?

Email: info@morvirox.com
Phone: +1 (305) 721-9152

When will you reply?

We are open Monday to Friday, 9:00 am to 6:00 pm Eastern Time, closed weekends and federal holidays, and we aim to answer everything within 24 hours.

Customer Service Information

Store name: Morvirox
Company name: KALIVERO LLC
Warehouse address: 937 NE 171st St, Miami, Florida, 33162, United States
Company address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, New Mexico, 87110, United States
Email: info@morvirox.com
Phone: +1 (305) 721-9152