Shipping policy

Where We Ship

The United States only. That includes Alaska, Hawaii and Puerto Rico, and we deliver to residential addresses, workplaces and APO/FPO addresses. We do not ship internationally, and orders placed with a delivery address outside the US will be cancelled and refunded in full.

What Shipping Costs

Nothing. Free tracked shipping applies to every order, with no minimum spend and no charge added at checkout.

Processing Time

Orders are picked and packed within 1 to 2 business days. Business days are Monday to Friday, excluding federal holidays. An order placed on a Friday evening or over a weekend enters the queue on the following business day.

Orders occasionally take longer during promotional periods or immediately after a holiday. Where that happens we will tell you rather than let you wonder.

Delivery Time

Delivery takes 3 to 7 business days once the package leaves our facility. Total time from order to doorstep is therefore 4 to 9 business days in most cases.

These are estimates provided by our carriers and not guarantees. Weather, carrier backlogs and remote delivery areas can extend them. Alaska, Hawaii and Puerto Rico typically sit at the upper end of the range.

Order Confirmation and Tracking

Two emails come from us. The first arrives within minutes of ordering and confirms what you bought. The second carries your tracking number and goes out once the carrier scans the package in.

The first carrier scan often takes 24 to 48 hours to appear. Tracking that shows nothing during that window is normal and does not mean anything has gone wrong. You can also check the Track Your Order page.

Where We Ship From

Our fulfillment center at 937 NE 171st St, Miami, Florida, 33162, United States.

That address is a fulfillment point, not a returns facility. Do not send returns there. Email us first and we will issue a return address and an authorization number.

Address Changes

We can change a delivery address before the package ships, not after. Email us immediately with your order number if you spot a mistake. Once the carrier has the package it is out of our hands.

Where a package is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery. You are responsible for the reshipping cost in that situation.

Delayed Packages

If tracking has not updated for 7 business days, email us with your order number and we will open a trace with the carrier ourselves. You do not need to chase them.

Marked Delivered But Missing

Check with neighbors, on porches, behind planters, in mailrooms and with anyone else in the building. Carriers do leave packages out of sight.

If it has still not appeared 48 hours after the delivery scan, contact us. We will investigate with the carrier and make it right.

Damaged in Transit

Email us within 7 days of delivery with a photo of the packaging and the item. You can choose a replacement or a full refund. We do not ask you to ship a damaged item back.

Cancellations

Free of charge any time before your order ships. Email us with your order number and CANCEL ORDER in the subject line as soon as you decide.

Sales Tax

Calculated at checkout where applicable, based on your shipping address, and shown before you confirm. There are no import duties or customs charges, since we ship domestically only.

Summary

Ships to: United States only, including AK, HI, PR and APO/FPO
Cost: Free on every order, no minimum
Processing: 1 to 2 business days
Delivery: 3 to 7 business days
Total: 4 to 9 business days
Tracking: Emailed on dispatch

Contact

Store Name: Morvirox
Company Name: KALIVERO LLC
Warehouse Address: 937 NE 171st St, Miami, Florida, 33162, United States
Company Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, New Mexico, 87110, United States
Email: info@morvirox.com
Phone: +1 (305) 721-9152