Payment Policy

Paying at Morvirox

This page covers what you can pay with, when the money leaves your account, how your card details stay protected, and what to do if a charge looks unfamiliar.

Anything unclear, email info@morvirox.com and we will explain it properly.

Accepted Payment Methods

These are the options at our checkout, and nothing beyond them:

Credit and debit cards, including Visa, Mastercard, American Express and Discover
Apple Pay
Google Pay
Shop Pay

Everything runs through Shopify's encrypted checkout. We do not accept checks, wire transfers, cash on delivery or cryptocurrency.

Currency and Pricing

All prices are in US dollars. Sales tax is calculated at checkout where applicable based on your shipping address, and shown before you confirm.

Cards issued outside the United States may pick up a currency conversion or foreign transaction fee. That comes from your bank, not from us.

Prices can change at any time, but the total shown when you check out is what you are charged.

When You Are Charged

Payment is authorized and captured when you place the order, not when it ships. A confirmation email with an itemized receipt follows within minutes. Keep it, as the order number is what you will need for a return.

Nothing after 24 hours? Check your spam folder, then email us and we will locate the order.

If an item is unavailable after you order, that item is refunded in full within 5 business days.

How the Charge Appears

Charges show as MORVIROX on your statement.

If something looks unfamiliar, email us before disputing it with your bank. We can usually match a charge to an order the same day. A bank dispute takes weeks and holds the funds while it runs.

Card Security

Checkout runs over an encrypted HTTPS connection with a valid SSL certificate. Card details pass straight to our PCI DSS Level 1 compliant payment providers. They never reach our servers and we never see your full card number.

If you create an account, keeping your password secure is your responsibility.

Declined Payments

Nothing is captured and no order is created. The usual causes:

A mistyped card number, expiration date or security code
An expired card
A billing address that does not match your bank's records
Insufficient available credit
Your bank's fraud filters

A pending line may still appear on your account. That is an authorization hold rather than a charge, and your bank releases it automatically, usually within 3 to 5 business days.

Check the details and try again, or use another method. Still stuck, email us.

Fraud Screening

Orders are screened automatically. We may occasionally ask you to confirm your identity or billing details before we ship, and we may cancel an order we believe to be fraudulent. Where we do, the full amount returns to the original payment method.

Cancellations and Refunds

Cancel free of charge any time before your order ships. Email info@morvirox.com with your order number and CANCEL ORDER in the subject line.

Refunds are processed within 5 business days of your return arriving and being inspected, then your bank takes another 3 to 10 business days to post it. Refunds return to the original payment method. Detail is in our Return and Refund Policy.

Before Filing a Chargeback

Come to us first. We reply within 24 hours and would rather refund you directly than leave you waiting on a bank process that can run 90 days. Nearly everything resolves in a single email.

Pricing Errors

If a product is listed at an obviously incorrect price through a technical fault or human error, we may cancel the order and refund you in full, even after confirmation. We will always contact you first.

Governing Law

This Payment Policy is governed by the laws of the State of New Mexico and applicable federal law of the United States, without regard to conflict of law principles.

Summary

Accepted: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay
Currency: US dollars, sales tax added at checkout where applicable
Charged: When the order is placed
Statement descriptor: MORVIROX
Refund route: Original payment method only
Refund timing: 5 business days to process, then 3 to 10 business days to your bank

Contact

Store Name: Morvirox
Company Name: KALIVERO LLC
Warehouse Address: 937 NE 171st St, Miami, Florida, 33162, United States
Company Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, New Mexico, 87110, United States
Email: info@morvirox.com
Phone: +1 (305) 721-9152