Refund policy

Can I Send It Back?

Unopened items, in original packaging with the seal intact, can come back within 30 days of delivery for a full refund. There is no restocking fee. Damaged, defective or incorrect items are our cost to fix, always.

Your Return Window

30 calendar days from the date your order arrives, not the date you placed it. Delivery date is taken from carrier tracking.

What Can Be Returned

Items that are unopened, unused, and in their original packaging with any protective seal intact.

Because skincare is applied to the body, we cannot resell a product once it has been opened or used. That is a hygiene limitation rather than a technicality, and it applies to every seller in this category.

What Cannot Be Returned

Opened or used products, except where the exception below applies
Items returned more than 30 days after delivery
Items missing original packaging or with a broken seal
Free gifts and promotional items provided at no cost
Items damaged after delivery through misuse or storage

If You Opened It and Your Skin Did Not Agree

Email us and tell us what happened. We are not going to pretend a sealed-only rule covers every real situation, and we would rather resolve it than leave you holding something unusable. We handle these case by case and we do not make it difficult.

Damaged, Defective or Incorrect Items

Email us within 7 days of delivery with a photo of the item and its packaging. Choose a replacement or a full refund, including any shipping paid. We cover return shipping with a prepaid label where a return is needed at all, and often it is not.

Nothing in this policy affects your rights under applicable federal or state consumer protection law, including any implied warranty of merchantability.

How to Start a Return

Email info@morvirox.com with your order number and what is coming back. Add RETURN to the subject line.
We reply within 24 hours with the return address and a Return Authorization number.
Write the RA number clearly on the outside of the package and ship it back.

Wait for the RA number before shipping anything. Packages sent to the address printed on your original parcel go to a fulfillment point rather than our returns facility and can go astray. Returns received without an RA number may be delayed or refused.

Who Pays Return Shipping

You do, if you changed your mind or ordered the wrong thing. We recommend a tracked service, because until the package reaches us it remains your responsibility.

We do, with a prepaid label, if the item is damaged, defective, or not what you ordered.

Restocking Fees

None. There are none.

Refunds

We inspect the return within 5 business days of it arriving and email you either way.

Approved refunds are issued to the original payment method. Your bank or card issuer then takes 3 to 10 business days to post it, which is their timeline rather than ours.

We cannot refund to a different card, to store credit, or to a gift card unless you paid with one. That restriction comes from our payment providers.

Where free shipping was applied, the refund covers the price you actually paid.

Partial Refunds

We may issue a partial refund where an item comes back with obvious signs of use, is missing parts or packaging, or is damaged for a reason not down to us. We will contact you before doing so, never after.

Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order. That is faster than an exchange in practice.

Late or Missing Refunds

Check your bank statement first, then contact your card issuer, since posting times vary. If more than 15 business days have passed since we confirmed your refund, email us and we will chase it with proof of the refund transaction.

Before You File a Chargeback

Come to us first. We reply within 24 hours and would rather refund you directly than leave you waiting on a bank process that can run 90 days. Almost everything resolves in a single email.

Cancellations

Free of charge any time before your order ships.

Contact

Store Name: Morvirox
Company Name: KALIVERO LLC
Warehouse Address: 937 NE 171st St, Miami, Florida, 33162, United States
Company Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, New Mexico, 87110, United States
Email: info@morvirox.com
Phone: +1 (305) 721-9152